Privacy Policy

Cove Coastal Cleaning ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit covecoastalcleaning.com or request a quote, how we use it, and the choices you have. By using our site or services, you agree to the practices described here.

Information We Collect

Information you provide

When you request a quote or contact us, we may collect your name, email address, phone number, service location, property type, number of windows, preferred cleaning frequency, and any details you share in your message.

Information collected automatically

Like most websites, we use cookies and analytics tools that log basic technical data such as your browser type, device, pages visited, and approximate location (city-level). This helps us understand how visitors find and use the site so we can improve it.

How We Use Your Information

• To respond to quote requests and schedule cleaning appointments.
• To send service reminders, follow-ups, and updates about appointments you've booked.
• To improve our website, services, and customer experience.
• To send occasional promotional emails, only if you've opted in. You can unsubscribe at any time.
• To comply with legal obligations and protect against fraud.

How We Share Your Information

We do not sell your personal information. We may share it only in these limited situations:

• Service providers: Trusted vendors that help us operate (e.g., email delivery, analytics, scheduling tools), under contracts that require them to protect your data.
• Legal compliance: If required by law, court order, or to protect our rights, safety, or property.
• Business transfer: In connection with a merger, acquisition, or sale of assets, subject to the same privacy protections.

Cookies

We use cookies and similar technologies to remember your preferences, measure traffic, and improve site performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Data Retention

We keep your personal information only as long as needed to provide services, respond to inquiries, and meet legal requirements. Quote data is retained for up to 24 months unless you ask us to delete it sooner.

Your Privacy Rights

Under California law (CCPA/CPRA), you have the right to:

• Know what personal information we collect about you and how it's used.
• Request deletion of your personal information.
• Correct inaccurate information.
• Opt out of the sale or sharing of your personal information (we don't sell it).
• Limit the use of sensitive personal information.

To exercise these rights, email us at hello@covecoastalcleaning.com. We'll respond within 45 days.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Children's Privacy

Our services are not directed to children under 16, and we don't knowingly collect personal information from them. If you believe a child has provided us information, contact us and we'll delete it.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.

Contact Us

Questions about this privacy policy or your data? Reach us at:

Cove Coastal Cleaning
2601 Main Street, Suite 400
Santa Monica, CA 90405
hello@covecoastalcleaning.com
(310) 555-0192